Privacy Policy

Preamble

With the following privacy policy, we would like to inform you about which types of your personal data (hereinafter also referred to simply as “data”) we process, for which purposes, and to what extent. This privacy policy applies to all processing of personal data carried out by us, both in the context of providing our services and, in particular, on our websites, in mobile applications, as well as within external online presences such as our social media profiles (hereinafter collectively referred to as the “Online Offer”).

The terms used are gender-neutral.

Last updated: 26 October 2025

Table of Contents

Controller and Contact Information

Our contact details are:

If you feel that any information here is unclear, or missing, please do not hesitate to reach out.


Overview of Processing

The following overview summarizes the types of data processed and the purposes of their processing and refers to the data subjects.

Types of Data Processed

Categories of Data Subjects

Purposes of Processing

Relevant Legal Bases

Relevant legal bases under the GDPR: Below you will find an overview of the legal bases of the GDPR on which we process personal data. Please note that, in addition to the provisions of the GDPR, national data protection regulations may apply in your or our country of residence or establishment. If more specific legal bases apply in individual cases, we will inform you of these in this privacy policy.

National data protection regulations in Germany: In addition to the GDPR, national data protection regulations apply in Germany. This includes, in particular, the Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG). The BDSG contains specific provisions on the right of access, the right to erasure, the right to object, the processing of special categories of personal data, processing for other purposes and transmission, as well as automated individual decision-making including profiling. Furthermore, data protection laws of the individual federal states may apply.

Security Measures

We take appropriate technical and organizational measures in accordance with legal requirements, taking into account the state of the art, implementation costs, and the nature, scope, context and purposes of processing, as well as the varying likelihood and severity of risks to the rights and freedoms of natural persons, to ensure a level of security appropriate to the risk.

Measures include, in particular, safeguarding the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as the related access, input, transfer, ensuring availability and separation of the data. In addition, we have established procedures to ensure the exercise of data subject rights, the deletion of data, and responses to threats to the data. Furthermore, we take into account the protection of personal data already during the development or selection of hardware, software and procedures, in accordance with the principle of data protection through technology design and by data protection-friendly default settings.

Securing online connections through TLS/SSL encryption technology (HTTPS): To protect users’ data transmitted via our online services from unauthorized access, we use TLS/SSL encryption technology. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) are the cornerstones of secure data transmission on the internet. These technologies encrypt the information transmitted between the website or app and the user’s browser (or between two servers), thereby protecting the data from unauthorized access. TLS, as the more advanced and secure version of SSL, ensures that all data transmissions meet the highest security standards. When a website is secured by an SSL/TLS certificate, this is indicated by the display of HTTPS in the URL. This serves as an indicator to users that their data is transmitted securely and in encrypted form.

General Information on Data Storage and Deletion

We delete personal data that we process in accordance with legal requirements as soon as the underlying consents are revoked or there are no other legal grounds for processing. This applies in cases where the original purpose of processing ceases to apply or the data is no longer needed. Exceptions to this rule exist if statutory obligations or special interests require longer retention or archiving of the data.

In particular, data that must be retained for commercial or tax reasons, or whose storage is necessary for the prosecution of rights or for the protection of the rights of other natural or legal persons, must be archived accordingly.

Our privacy notices contain additional information on the retention and deletion of data that apply specifically to certain processing operations.

If multiple retention periods or deletion deadlines are specified for a dataset, the longest period shall always apply. Data that is no longer retained for the original purpose but is kept due to legal requirements or other reasons is processed solely for the reasons that justify its retention.

Retention and deletion of data: The following general periods apply to retention and archiving under German law:

Start of the period at the end of the year: If a period does not explicitly begin on a specific date and is at least one year, it automatically starts at the end of the calendar year in which the event triggering the period occurred. In the case of ongoing contractual relationships in which data is stored, the triggering event is the effective date of the termination or other ending of the legal relationship.

Rights of Data Subjects

Rights of data subjects under the GDPR: As data subjects, you have various rights under the GDPR, in particular those arising from Articles 15 to 21 GDPR:

Business Services

We process the data of our contractual and business partners, e.g., customers and prospective customers (collectively referred to as “contractual partners”), within the framework of contractual and comparable legal relationships as well as related measures and with regard to communication with the contractual partners (or pre-contractually), for example to respond to inquiries.

We use this data to fulfill our contractual obligations. These include, in particular, the obligations to provide the agreed services, any update obligations, and remedies in the event of warranty and other performance disruptions. In addition, we use the data to preserve our rights and for the purposes of the administrative tasks associated with these obligations and corporate organization. We also process the data on the basis of our legitimate interests in proper and economical business management as well as security measures to protect our contractual partners and our business operations against misuse, threats to their data, secrets, information and rights (e.g., involvement of telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers or tax authorities). Within the scope of the applicable law, we only disclose the data of contractual partners to third parties to the extent necessary for the aforementioned purposes or to fulfill legal obligations. Contractual partners are informed about further forms of processing, e.g., for marketing purposes, within this privacy policy.

We inform contractual partners which data is required for the aforementioned purposes before or during data collection, e.g., in online forms, by special markings (e.g., colors) or symbols (e.g., asterisks or similar), or in person.

We delete the data after the expiry of statutory warranty and comparable obligations, i.e., generally after four years, unless the data is stored in a customer account, e.g., as long as it must be retained for archiving for legal reasons (typically ten years for tax purposes). Data disclosed to us by the contractual partner in the context of an assignment is deleted in accordance with the specifications and generally after the end of the assignment.

Further information on processing operations, procedures and services:

Business Processes and Procedures

Personal data of service recipients and clients-including customers, clients, or in specific cases principals, patients, or business partners, as well as other third parties-are processed within the framework of contractual and comparable legal relationships and pre-contractual measures such as the initiation of business relationships. This data processing supports and facilitates business processes in areas such as customer management, sales, payment transactions, accounting, and project management.

The collected data serves to fulfill contractual obligations and to make operational processes efficient. This includes the handling of business transactions, the management of customer relationships, the optimization of sales strategies, and the assurance of internal accounting and financial processes. Additionally, the data helps protect the controller’s rights and supports administrative tasks and the organization of the company.

Personal data may be shared with third parties insofar as this is necessary to fulfill the stated purposes or legal obligations - This text section must be unlocked with a premium license. - premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text premium text

Further information on processing operations, procedures and services:

Payment Procedures

In the context of contractual and other legal relationships, due to legal obligations, or otherwise on the basis of our legitimate interests, we offer the data subjects efficient and secure payment options and use additional service providers for this purpose, in addition to banks and credit institutions (collectively “payment service providers”).

The data processed by the payment service providers include inventory data, such as name and address, bank details such as account numbers or credit card numbers, passwords, TANs and checksums, as well as contract-, amount- and recipient-related information. The information is required in order to carry out the transactions. However, the entered data is processed only by the payment service providers and stored there. That is, we do not receive any account or credit card-related information, but only information with confirmation or negative notification of the payment. Under certain circumstances, the payment service providers transmit the data to credit agencies. This transmission is intended for identity and credit checks. For this purpose, we refer to the T&Cs and the privacy notices of the payment service providers.

For payment transactions, the terms and conditions and the privacy notices of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications. We also refer to these for further information and the assertion of rights of withdrawal, access and other rights of data subjects.

Further information on processing operations, procedures and services:

Provision of the Online Offer and Web Hosting

We process users’ data in order to provide our online services. For this purpose, we process the user’s IP address, which is necessary to transmit the content and functions of our online services to the user’s browser or device.

Further information on processing operations, procedures and services:

Registration, Login and User Account

Users can create a user account. During registration, users are informed of the required mandatory information and this is processed for the purpose of providing the user account on the basis of contractual performance. The data processed includes, in particular, login information (username, password and an email address).

In connection with the use of our registration and login functions and the use of the user account, we store the IP address and the time of the respective user action. Storage is based on our legitimate interests and those of the users in protection against misuse and other unauthorized use. This data is generally not disclosed to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so.

Users may be informed by email about events relevant to their user account, such as technical changes.

Further information on processing operations, procedures and services:

Single Sign-On Login

“Single Sign-On” or “Single Sign-On login/authentication” refers to procedures that allow users to log in to our online offer using an account with a Single Sign-On provider (e.g., a social network). A prerequisite for Single Sign-On authentication is that users are registered with the respective Single Sign-On provider and enter the required login data in the form provided, or are already logged in with the Single Sign-On provider and confirm the Single Sign-On login via button.

Authentication takes place directly with the respective Single Sign-On provider. As part of such authentication, we receive a user ID with the information that the user is logged in with the respective Single Sign-On provider under this user ID and an ID that cannot be further used by us for other purposes (so-called “user handle”). Whether additional data is transmitted to us depends solely on the Single Sign-On procedure used, on the data release choices made during authentication and also on which data users have released in the privacy or other settings of the user account with the Single Sign-On provider. Depending on the Single Sign-On provider and the users’ choices, various data may be involved; as a rule, this is the email address and the username. The password entered in the context of the Single Sign-On procedure with the Single Sign-On provider is neither visible to us nor stored by us.

Users are asked to note that their details stored with us can be automatically matched with their user account at the Single Sign-On provider, but this is not always possible or actually carried out. If, for example, users’ email addresses change, they must change them manually in their user account with us.

We may use Single Sign-On login, if agreed with users, in the context of or prior to contract performance, process it insofar as users have requested it within the framework of consent, and otherwise use it on the basis of our legitimate interests and those of the users in an effective and secure login system.

If users decide that they no longer wish to use the link between their user account with the Single Sign-On provider for the Single Sign-On procedure, they must remove this connection within their user account with the Single Sign-On provider. If users wish to have their data deleted with us, they must cancel their registration with us.

Further information on processing operations, procedures and services:

Blogs and Publication Media

We use blogs or comparable means of online communication and publication (hereinafter “publication medium”). The data of readers is processed for the purposes of the publication medium only insofar as is necessary for its presentation and for communication between authors and readers or for security reasons. In all other respects, we refer to the information on the processing of visitors to our publication medium within these privacy notices.

Further information on processing operations, procedures and services:

Contact and Inquiry Management

When contacting us (e.g., by post, contact form, email, telephone or via social media) and within existing user and business relationships, the details of the persons making the inquiry are processed insofar as this is necessary to respond to contact requests and any requested measures.

Further information on processing operations, procedures and services:

Changes and Updates

We ask you to regularly inform yourself about the content of our privacy policy. We adapt the privacy policy as soon as changes to our data processing make this necessary. We will inform you as soon as the changes require an act of cooperation on your part (e.g., consent) or other individual notification.

If we provide addresses and contact information of companies and organizations in this privacy policy, please note that the addresses may change over time and please check the details before contacting them.

Definitions

In this section, you will find an overview of the terms used in this privacy policy. Where terms are defined by law, their legal definitions apply. The following explanations are intended primarily to aid understanding.

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